Returns and Resolutions
At CoastBean, we believe your morning coffee ritual should be as calming and reliable as the ocean tide. While we pour our passion and attention into roasting, packing, and shipping every order, we know that sometimes the waters get a little choppy. We are committed to resolving any issues thoughtfully, fairly, and with genuine care.
Navigating Checkout Errors
If a slip-up happens due to an error made during checkout—such as entering an incorrect shipping address, selecting the wrong grind, or accidentally choosing the wrong roast—the costs for replacement and reshipping fall to the customer.
How to resolve this smoothly:
Please place a new, correct order on our website, then reach out to our support team with both your original and new order numbers. We will prioritize your fresh batch to ensure your daily flow isn't interrupted for long.
Mistakes on Our Shore
While we strive for mindfulness and perfection in every batch we pack, we are human, and mistakes can occasionally happen. If we ship the incorrect product, the wrong grind size, or make a fulfillment error on our end, we take full responsibility.
In these situations:
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We will replace your order at absolutely no additional cost to you.
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All shipping fees for the replacement will be fully covered by CoastBean.
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Your corrected order will be processed with priority.
Simply contact our support team with your order number and a brief note, and we will make it right.
Lost in Transit & Carrier Issues
Occasionally, packages hit rough weather once they leave our roastery—this includes carrier delays, missing packages, or orders marked as "delivered" but nowhere to be found. If you experience a lost package, you can file a claim directly with the carrier, or you can request a replacement through us.
If you request a replacement from CoastBean:
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The customer will cover the replacement shipping fee.
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CoastBean will absorb the product cost (up to $25 USD) to support you in quickly restoring your morning haven.
Please reach out to our team with your replacement order number and details of the carrier issue so we can process your reimbursement promptly.
A Note on Physical Returns
For strict health, safety, and quality-control reasons, we cannot accept physical returns of our coffee products. Please do not ship coffee back to our roastery, as all returned consumable items must be discarded immediately upon arrival to maintain our safety standards.
How to Smoothly Request a Replacement
To keep the resolution process as seamless as possible, please follow these steps:
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Place a new order through our online store and complete the checkout process.
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Contact our support team with:
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Your new order number
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Your original order number
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A brief description of the issue
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Once received, our team will apply the appropriate refunds or reimbursements and provide you with updated tracking details.
International & Wholesale Orders
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International Shipments: Once an international shipment has crossed borders and been handed over to your local postal carrier, we can no longer guarantee specific delivery times or arrival dates.
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Wholesale & Bulk: All bulk and wholesale orders are sold under Ex-Works (EXW) terms and may be subject to separate agreements.